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Timberland Hosting has revised their reseller plans. If you are interested in starting your own hosting company to make extra money click on resellers in the top menu fo rmore information.

New knowledgebase is now active  ... (click more link at bottom of this section to read full story)

 

"Timberland support is hands down the best customer service I've ever encountered."
www.thefountainheads.net
www.chrishornisch.com
 

"Great service, Great support not a single problem.  Also loved the fact that they accept payment via my Paypal account."
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Can't find the answer to your questions in our support section then please use the contact page options.

 

 
faq

Frequently Asked Questions

What type of IP address do you provide?
Do you host International domain names?
Can I access my domain without the "www"?
Can I upgrade my account?
How long does it take to set-up a new account?
Do you maintain backups of my data?
Do you offer dialup Internet access?
Do you offer domain pointers?
What version of Perl you have installed?
Is your FTP 24/7, or is it only usable during certain hours of the day?
Can I password protect directories?
Does Timberland support sub domains (subdomain.yourdomain.com)?
What OS or platform do you use?
Do you allow cronjob?
I would like to know if you support wml 1.0 and 2.0 mime types wml and xmls?
Do you support ASP?
Do you support WAP?
Do your servers support IMAP?
Do you support Java servlets?
Do you support Cold Fusion?
 


 

 

What type of IP address do you provide?

We provide static IP addresses to dedicated plans and virtual IP addresses to Virtual plans.  However you may purchase your own static IP on virtual plans for a small monthly fee.


Do you host International domain names?

Yes. We are pleased to have customers around the world. We can host all domain name extensions.


 

Can I access my domain without the "www"?

Yes, you will be able to access your domain address with and without the 'www'.


 

Can I upgrade my account?

Yes, you can upgrade your account at any time and there will be no upgrade fee.


 

How long does it take to set-up a new account?

New accounts are set-up within one business day of submission. However, it can take up to three days for your domain name to point to your new site. This is due to the structure of the domain name system.


 

Do you maintain backups of my data?

Timberland Hosting will make every reasonable effort to protect and backup data for Client on a regular basis, however Timberland Hosting does not guarantee the existence, accuracy, or regularity of its backup services and, therefore, Client is responsible for making back-up files in connection with its use of the Services. Timberland Hosting  is not be responsible for incremental changes in clients data. Tape back-up devices are for the purposes of restoring catastrophic failures within Timberland Hosting' and not for restoration of client data in instances where client failed to take proper precautions against data corruption or errors of client. There is an initial fee of $300 plus $250 per hour for our administrators to retrieve clients back-up files. Backups are held off site and may take up to 7 days to receive and review.  Client is solely responsible for independent backup of data stored on providers server and network.


 

Do you offer dialup Internet access?

No, you will need local Internet access in order to maintain your web site and retrieve e-mail addressed to your site. Our servers are connected to the Internet via multiple optical fiber lines to ensure a high level of performance.


Do you offer domain pointers?

Yes. We can alias an additional domain to point to your master domain for a one time fee of $25.


 

What version of Perl you have installed?

5.6.1.633


 

Is your FTP 24/7, or is it only usable during certain hours of the day?

You can update your pages an unlimited amount of times, at any time you wish.


 

Can I password protect directories?

Yes, you can password protect specific directories within your website. You can assign unique userIDs and passwords to control access to various web pages.


 

Does Timberland support sub domains (subdomain.yourdomain.com)?

Yes. You can create a number of free sub domains per package. The subdomain will be an alias for a directory in your main domain. For example : http://support.yourdomain.com is the same as http://www.yourdomain.com/support.


 

What OS or platform do you use?

Our servers run IIS server on Windows Server 2000 Operating System.


 

Do you allow cronjob?

NO, Our servers run IIS server on Windows Server 2000 Operating System


 

I would like to know if you support WML 1.0 and 2.0 mime types wMl and XML?

We support these. You can set your own mime types from with your control panel.


 

Do you support ASP?

YES


 

Do you support WAP?

Yes, our servers fully support WAP.


 

Do your servers support IMAP?

Yes. Our servers are configured to support IMAP.


 

Do you support Java servlets?

NO, we do Not.


 

Do you support Cold Fusion?

Yes, we currently have Cold Fusion MX installed.
 

 
 
 
 
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